Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shipping process.
How long will it take to receive my order?
Since each piece is handcrafted to order in our Melbourne studio, please allow 2-4 weeks for production before your item is shipped.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timeframes are calculated at checkout based on your location.
How do I find my correct ring size?
We recommend visiting a local jeweler to be professionally sized. Alternatively, you can purchase a reusable ring sizer from our website to ensure a perfect fit.
What is your return policy?
As most of our pieces are made-to-order, we do not offer refunds for change of mind. We do offer exchanges or store credit within 14 days of delivery, provided the item is in original condition.
Are your stones ethically sourced?
Absolutely. We are committed to ethical practices and only use lab-grown or conflict-free natural gemstones and diamonds in all our designs.
Do you offer custom jewelry designs?
Yes, Millie loves creating bespoke pieces. Please contact our custom design team via the 'Bespoke' page to begin the process of creating your dream piece.